A hot tub is a significant investment, so you want to make sure you purchase the spa that’s a good fit for your family. Now is the time to do your homework, and make sure you have time to take a test soak before you buy. Check out our additional tips for finding the right spa in our Hot Tub Buyer’s Guide.
Shop the Dealer First
Buy your hot tub from a reputable dealer that will provide service and support after the sale. Some traveling groups sell spas from city to city, but they’re not around when you have questions or need support. Where you buy your spa is just as important as how much money you spend; it might be even more important. Make sure the business has a good reputation in your community, is trustworthy, and can offer advice about how to maintain your hot tub.
Ask the Dealer for References
A reputable dealer will have satisfied customers, and the owner won’t mind sharing some of that information with you. Ask friends and family members too because they probably have stories about hot tub brands and/or customer service. If you’re considering buying a spa from an online outlet, think again. There’s no way to verify how the company does business because they likely won’t share satisfied customer references with you.
Is Delivery Included? What About Accessories?
Ask your dealer what’s included in the price of the spa. Does it include an insulated hot tub cover, a cover lifter, steps, water care products, and instructions about how to use the spa? Does the price include delivery and setup? Believe it or not, some companies will deliver the spa to your house and leave it in the driveway. Don’t call your neighbors over and injure yourselves wrestling the hot tub into place. Instead, choose a company that will make hot tub delivery day one of the happiest days of your life!
Look Online, but Don’t Buy Online
Yes, we encourage you to research your purchase online. No, we don’t encourage you to buy your spa online! Never buy from an out of state seller or a company that’s exclusively “in home sales.” It’s been proven time and time again that these guys aren’t there after the sale when you have questions about your product or when you need service. When you buy online or in your own home, you also don’t have the opportunity to compare products side by side or try them out with a test soak. The odds are very high that you’ll be disappointed.
Don’t Buy Your Spa & Trash Bags at the Same Store
Sure, “big box” retailers carry spas. Sometimes they’re less expensive. Every time, they’re stripped down versions and/or off-brands that don’t have solid warranties. These hot tubs have limited insulation and they’re almost always very noisy when they run. When you don’t have a chance to try out the spa before your purchase, you can’t test the noise levels. And when you buy from a “big box” store, the sales clerk has had as much training on a spa as he did the trash bags in Aisle 17, so he won’t be able to answer questions about the limited insulation. Any money you save up front will be spent in the long run because of maintenance, repair and your limited warranty.
Whatever You Do: Stay Away from Craigslist Spas
Sure, it’s possible you could get a clean spa in good working condition off of Craigslist. It’s more likely that you’ll win the lottery. People don’t sell spas on Craigslist because they work well, they sell them to get rid of them. Craigslist spas usually feature water that’s consistently cloudy and utility bills that skyrocket because it costs a ton of money to heat the spa. If you think you can’t afford a new spa, stop by the store and we’ll try to work with you. But please don’t throw your money away on a lemon.
Proud to Serve Connecticut
The Brothers Pool team is proud to serve you and help you find the spa of your dreams. Our entire staff must pass a rigorous 10-part test in order to work at Brothers Pool. Every employee is trained to answer almost any question asked by a customer. Our staff also attends trade shows and educational seminars to provide you with the most up-to-date information about the latest pool and spa systems. Let us help you in your search for the perfect hot tub that fits both your wish list and your budget.