When you’re ready to buy a pool, visions of summer days packed full of family fun are probably dancing in your head, but nervous butterflies might be dancing in your stomach, too. We understand! After all, it’s a big investment and crooked contractors can turn your dream pool into a nightmare. So, how can you be sure you’re picking a great pool company? Well, ahem, we do happen to know a good one who’d love to build your pool, but here are a few tips you can use to vet any company or contractor!
Verify they have a license
Your cousin’s friend’s great uncle might be willing to install your new pool for pennies, but we’d ask to take a look at his license. A license not only indicates you’re dealing with a professional and cuts your chances of ending up in a nightmare situation, but if things do go wrong, you’ll be in a better position to be compensated.
What do other customers have to say?
One of the great things about the digital age we live in is that feedback and reviews are easy to find for almost any company! Check Yelp, Google, the Better Business Bureau, and the company’s website for reviews and ratings. If a customer has a very bad experience with a company, chances are good that they will take the time to share their story so others might be warned.
Experience makes a difference
Every company gets their start somewhere, and there’s nothing wrong with that, but hiring a new contractor who gained years of experience working with a reputable company before branching out on his own is a lot different than hiring a newbie with no work experience to speak of.
Speaking of experience, did you know we’ve been in the business since 1988? We pride ourselves on our well-trained, exceptional staff, but even so, there always is, and has been, a family member on every job. Every. Single. One.
This is a biggie! For most people, after receiving great service, they’re happy to pass that info along to other potential customers. Any company you want to work with should be happy to give you a list of references.
When you call the reference, ask questions like:
- Were you happy with the experience?
- Would you choose that company again in the future?
- Was the project completed on time?
- Were there any surprises?
- Do you still use them for maintenance and service and for opening and closing the pool?
Ever felt like you didn’t matter anymore after a company won your sale? Not to our customers! We’ll never bounce on you after we get your business. We’ll be here when you need maintenance and service or when you have questions about pool ownership.
Are you excited about their designs?
One of the funnest parts about picking your pool is finding the design that you love and works with your yard. We love that part, too! Here at Brother’s Pool, we have creative designers who are sold out on making your pool wishes happen. Whether you go for an in-ground or above ground pool, we love finding the solutions to get you the pool you want.